Employee satisfaction equals customer satisfaction
Soft Skills Enhancement
Happy Customers are usually a result of great customer service. Customers love to be listened and catered to.
Helping employees develop emotional intelligence, mindfulness, great listening skills and compassion is not necessarily easy, but it will be developed. Assessing each employee for their strengths and weaknesses is smart. Each person has a different style as to how they relate to others and the world at large. Why take someone with introversion and expect they will be the crowd pleaser? At the same time why take someone with extroversion and shut them off behind a computer or desk, without giving them an outlet to voice their enthusiasm? Knowing and having insight into your employee's inner dynamics, and personality system is achieved with simple testing.
Personality Testing is as an inexpensive way to find out where your employees will most likely please your customers.
Customer Service does not have to be free or discounted ever. When there is a strong and clear customer relationship with your brand, products, services, and pricing customers are already happy . A good strong representation of the company will create a pillow between customer service and upper management. The pillow is not a barrier, but rather a soft place for everyone to go to work care-free.
Upper Management connections and the philosophy of "Top Down" means Gatekeepers, Executives, Directors, VP's, Presidents and Chief Executive Officers, and Chief Financial Officers whom want to be appreciated for their strengths and weaknesses. There is no one person that only has strengths. We all have weaknesses. As a business owner knowing who you have to work with is the crux of great customer service experiences.
Human Resource Consultations
• Trained Intervention Teams
• Pre-employment Screening
• Onsite or web conference for trainings
• Human Performance Analyses, Evaluations & Development
• Soft Skills Assessment and New Skills Development Training